What are some practical methods for college-graduate village officials to improve their mediation skills?

Strengthening organizational coordination work is a reflection of the comprehensive qualities of people's mediators in resolving various conflicts and disputes, and also a reflection of the mediation ability of a qualified people's mediator. College-graduate village officials are highly educated, but their professional qualities and practical experience still need improvement. College-graduate village officials must always adhere to "using power for the people, tying emotions to the people, and seeking benefits for the people," persist in proceeding from local realities, adopt multiple mediation styles with equal emphasis, use multiple mediation means together, and apply multiple mediation methods, raising mediation work to an accurate scope of handling.

First, one must remain calm and composed when encountering problems. In handling individual disputes and group disputes, after receiving information that a conflict has occurred, college-graduate village officials must rush to the scene as soon as possible to understand the situation. After grasping the situation, especially for group disputes, they must control the situation, organizing while taking effective preventive measures to prevent the conflict from intensifying and escalating. During the mediation process, one must face matters correctly, not panic when problems arise, remain unshaken by changes, think calmly, find the root causes that trigger the conflict, identify effective ways to solve the problem, and grasp the key links and key figures. In this way, the success rate of resolution will be high, and twice the result will be achieved with half the effort; otherwise, half the result will be achieved with twice the effort, or things may even go wrong.

Second, mediation must be flexible and diverse. Methods are the key to solving problems. When resolving conflicts and disputes, follow mediation procedures, adhere to mediation principles, grasp mediation timing, and pay attention to mediation techniques. In handling conflicts such as family and marriage disputes and neighborhood disputes, adopt the "painstaking persuasion method," the "family affection and care method," the "consequence reminder method," and the "perseverance method"; in coordinating cases such as damage compensation, traffic accidents, and work-related injury accidents, adopt mediation methods such as the "putting oneself in another's shoes method," the "responsibility analysis method," the "analogical reasoning method," the "divide into two method," and the "advantages and disadvantages analysis method." As long as the mediation methods are appropriate, both parties will understand and be moved, and the matter will be readily resolved. In mediating group disputes, methods such as the "joint mediation method," the "key breakthrough method," the "democratic consultation method," the "representative discussion method," and the "winning over the majority method" can be used with notable results. College-graduate village officials must firmly remember these methods, repeatedly explore them, and repeatedly apply them in order to improve their own coordination level.

Third, organization must be rigorous and meticulous. Organizational coordination work is a reflection of the comprehensive ability of people's mediators. In the process of mediating conflicts and disputes, first, mediation arrangements should be made according to the category of the conflict, such as the participants when handling individual cases and the participating units and personnel when handling group disputes, which must be considered and arranged in advance. Second, one must be good at convening and dare to convene, with clear division of labor, close cooperation, and full collaboration, using comprehensive means to quickly carry out work. Third, during the coordination process, one must always grasp the characteristics of on-site dialogue, such as intuitiveness, realism, comprehensiveness, and flexibility, closely follow the central topic of the conflict and dispute, analyze in a timely manner, and handle key matters. When the masses engage in face-to-face dialogue, language expression ability must be strong, professional knowledge and legal knowledge must be proficient, and one must be good at analysis and flexible and adaptable. When asking questions to the masses and the parties involved, there must be legal and policy basis, one must closely follow the psychology and topics of the masses, thinking must be clear, key points must be prominent, organization must be clear, and logic must be strong, without ambiguity. When facing sharp language, one must think calmly, grasp the measure and timing, find the point of entry, be thoughtful and calculating, be good at adapting to changes, and explain accurately, so that the parties involved can be genuinely convinced after listening.

College-graduate village officials are a strong and promising new force in grassroots people's mediation work. They are energetic, have high cultural quality, and adapt quickly. As long as training and guidance for them are strengthened, they will become the main actors in people's mediation work, become the main force in people's mediation, and become an indispensable team of people's mediators.