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The web of responsibility for dust mite allergies: starting from the debate over anti-mite antibacterial laundry detergent

General News By Emily Carter 0 views

Phone survey volunteer:"Hello, I have purchased the anti-dust-mite laundry detergent produced by your company. Because I recently saw the pesticide controversy involving another manufacturer, I would like to ask what the ingredients of this product are. Thank you."

Customer service representative:"Thank you for your call. I will transfer you to the product marketing department for this question. Please hold."

Phone survey volunteer:"Hello, I am a consumer who purchased the anti-dust-mite laundry detergent produced by your company. My surname is Hsieh. Well, because I recently saw the pesticide controversy involving another manufacturer, I am a bit worried, and I would like to ask what the ingredients of this product are."

Marketing department staff:"Hello, Ms. Hsieh. We have not added that pesticide permethrin! What we add is an imported anti-mite agent, not permethrin. Please do not worry."

Phone survey volunteer:"Then what are the ingredients of your anti-mite agent? Your label does not state the exact chemical composition of the anti-mite agent. How do I know that your anti-mite agent is not another problematic chemical agent just like permethrin?"

Marketing department staff:"Well, even if it were written on the packaging, ordinary consumers would not understand it. And if you would like to know, since I am not very clear about it myself, I must ask a colleague in our R&D department and call you back later."

(Ten minutes later)

Marketing department staff:"Hello, Ms. Hsieh. I am very sorry. I just contacted the R&D department, but because these ingredients are our company's trade secret, we may not be able to tell you. I am really sorry. But please rest assured that it is absolutely not permethrin."

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