Chiayi County Environmental Protection Bureau launches the first environmental protection AI smart customer service, providing consultation services 24 hours a day

Environmental protection issues have always been the topic of greatest concern to county residents. To make it easier for fellow residents to get instant answers about environmental protection policies and knowledge, the Chiayi County Environmental Protection Bureau, in addition to its traditional switchboard service and reporting hotline, has for the first time built an online "AI smart customer service" assistant with an environmental education function on the Chiayi Carbon Reduction Environmental Education Promotion Platform. The assistant, presented by the Chiayi County Environmental Protection Bureau's image ambassador "Chia Environmental Protection," provides 24-hour consultation services. Adults and children alike are welcome to make full use of it.

When members of the public want to consult government agencies about relevant policy issues, limited government staffing means that calling for consultation often involves waiting to be transferred, while visiting the Environmental Protection Bureau in person requires the trouble of travel.

AI technology has become increasingly mature. Communicating through text has the advantage of being more detailed than conversation, and it also fits the current habits of people in the country. The Environmental Protection Bureau has specially built a question bank of 300 items into the AI smart customer service system, covering common policies and practical knowledge on air pollution, water pollution, waste cleanup, resource recycling, and environmental education, making it a "third option" besides in-person interviews and telephone consultation, while also offering both immediacy and professionalism.

Chiayi County Environmental Protection Bureau Director Zhang Genmu said that innovation and convenience for the public have always been the values pursued by government agencies. The number of inquiries made by the public after interacting with the smart customer service system, as well as the accuracy rate of replies, will be recorded in the back-end system. Through this data, the Environmental Protection Bureau can learn which issues the public cares about most, which helps the administration respond to the public's needs. In addition, through its interactions with the public, the smart customer service robot system will also continuously grow on its own and provide more precise answers.