The customer uses feed causing diarrhea as an excuse and wants to switch feed, how should this be resolved?
The customer uses feed causing diarrhea as an excuse and wants to switch feed, how to resolve this?
Most of our company's feed works quite well for customers, there is nothing wrong with the feed itself.
But how should we resolve it when the customer uses this as an excuse? Can this kind of customer still be won back? Are there any good methods?
I ask all you experts to help come up with a plan, thank you~~
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Explain first, and if that does not work, just give up.
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A melon forced off the vine is not sweet.
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You need to have a talk with him, find out his real reason for switching feed, and only then can you prescribe the right remedy.
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If it is a large pig farm, your kickback is not enough, and the technicians inside have complaints.
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Hehe, you can explain the strengths of the company's feed.
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Reply to 5#tartoo
This brother hit the nail on the head about the secret behind it!
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Strengthen communication, but we must also work on our own internal skills.
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It would be best to understand the reason for his pigs' diarrhea... whether there is something wrong in his pig-raising process.
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Prescribe the right remedy, hehe.
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Just help him solve the diarrhea problem and it will be fine. Customers are like this: if they use your feed and run into this kind of situation, they will definitely first suspect the feed.
But how should we resolve it when the customer uses this as an excuse? Can this kind of customer still be won back? Are there any good methods?
I ask all you experts to help come up with a plan, thank you~~
--------------------------------------
Explain first, and if that does not work, just give up.
--------------------------------------
A melon forced off the vine is not sweet.
--------------------------------------
You need to have a talk with him, find out his real reason for switching feed, and only then can you prescribe the right remedy.
--------------------------------------
If it is a large pig farm, your kickback is not enough, and the technicians inside have complaints.
--------------------------------------
Hehe, you can explain the strengths of the company's feed.
--------------------------------------
Reply to 5#tartoo
This brother hit the nail on the head about the secret behind it!
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If it is a large pig farm, your kickback is not enough, and the technicians inside have complaints.Hehe, there is this aspect to it.
tartoo posted on 2009-12-4 11:23
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Strengthen communication, but we must also work on our own internal skills.
--------------------------------------
It would be best to understand the reason for his pigs' diarrhea... whether there is something wrong in his pig-raising process.
--------------------------------------
Prescribe the right remedy, hehe.
--------------------------------------
Just help him solve the diarrhea problem and it will be fine. Customers are like this: if they use your feed and run into this kind of situation, they will definitely first suspect the feed.