New Taipei City convenience services process saves 603 days

(Taiwan Business News) On the 29th, New Taipei City presented the "Improvement Award" for the re-engineering of citizen application case processes, encouraging the Social Affairs Bureau, the Land Administration Bureau, the Civil Affairs Bureau, the Information Center, and the Zhonghe District Office, among other outstanding agencies, that carried out substantial service process simplification and benefited citizens the most.

Since its upgrade, the New Taipei City Government has specially established the "Citizen Application Case Process Quality Improvement Meeting." Over more than three years, a total of 35 meetings have been held, more than a hundred processes have been reviewed, and 128 improvement results have been completed to date, shortening the total number of days for citizens to apply for cases by as much as 603 days.

These convenience services, including cross-district services, exemption from attaching transcript documents for citizen applications, cross-agency notification of household registration data changes, cross-county/city household registration/land administration/finance and taxation services, and payment of small fees by EasyCard, have all received quite high recognition and satisfaction from citizens. These services have also fully implemented the "coordination ability" and "execution ability" advocated by Mayor Zhu through cross-agency cooperation and continuous improvement by various bureaus and departments of the city government.

The outstanding agencies awarded this time proposed many innovative plans during the improvement meetings in 102. These included the Social Affairs Bureau, which proactively simplified the largest number of required document items for citizens; the Land Administration Bureau, which opened system inquiries and benefited the largest number of citizens; the Civil Affairs Bureau, which provided the largest number of cross-agency integrated service items; the Information Center, which completed the largest number of convenience service items through cloud technology; and the Zhonghe District Office, which proactively proposed the largest number of simplified convenience service items.

Wu Zhaoming, chairman of the Research, Development and Evaluation Commission, which is responsible for promoting the city government's process improvement work, said that in order to build a government that meets the needs of citizens, New Taipei City will continuously use technology and innovative thinking to improve the efficiency and quality of services to the people, continuously review various municipal service processes, and provide citizens with higher-quality and more convenient services.