FarEasTone Telecom service angels serve with a "heartfelt" attitude, letting love travel far

(Taiwan Business News) FarEasTone Telecom stated that you do not need superpowers, just the soft power of service, to create affection from the stars! Two FarEasTone store colleagues, Ni Jiahong and Lin Yixuan, received the "2014 Service Angel Award" presented by the Taiwan Chain and Franchise Association (TCFA). This is also, after its recognition of excellent and outstanding store managers, another affirmation by TCFA of FarEasTone stores' performance as it continues to encourage frontline grassroots service personnel. The winning FarEasTone service colleagues not only let the public see their "heartfelt" service spirit, but also let the love of service travel far and wide.

FarEasTone Telecom pointed out that without the superpowers of clairvoyance and clairaudience, thoughtful observation alone can still move customers. Ni Jiahong, who has served at FarEasTone for 8 years and currently works at the Kaohsiung Sanduo store, has a serious work attitude and is extremely cooperative; when serving as an instructor for various courses in the southern region, he is likewise willing to share what he has learned without holding anything back. In addition, a visually impaired couple outside the FarEasTone store changed Jiahong's thinking about service and made his life happy at work from then on! FarEasTone said that this visually impaired couple had gone to Tainan to visit relatives and seek medical treatment. Because they took the wrong bus and could not recognize the roads, and the two of them shared only one prepaid card while their mobile phone had also broken down, they could not contact relatives or friends. They paced hesitantly outside the FarEasTone store the whole time. Relying on keen observation, Jiahong not only helped them contact relatives and friends, but also gave full play to the warm spirit of service by driving the visually impaired couple to the hospital for treatment. Half a month later, the couple brought many relatives and friends to the store to thank Jiahong in person, and they considered applying for a monthly-rate plan with a mobile phone! At the same time, over the following months, customers often asked specifically for Jiahong's service, and it turned out they had all been referred by that couple. After this service experience, Jiahong deeply realized that serving customers with sincerity and enthusiasm turns every customer into a good friend, also makes work happier, and naturally improves performance.

FarEasTone pointed out that FarEasTone Telecom's service has also won the endorsement of international friends. The other winner, Lin Yixuan, works at the Taoyuan Airport store and has 14 years of service. A Hong Kong customer once posted on his own blog, describing traveling to Taiwan and, after getting off the plane, looking for a place to buy a prepaid card. In the end, he chose to buy a $300 card at FarEasTone Telecom, which included five days of internet access plus call credit, and he exclaimed that it was simply excellent value for money; but more importantly, the Hong Kong friend was deeply impressed by the enthusiastic service attitude and friendly smile of the FarEasTone counter service staff. In the end, he also posted the SIM card he bought on his blog, and following the number on the SIM card, FarEasTone found that the person who had served this Hong Kong customer that day was Yixuan. Lin Yixuan said that the airport is the country's front door, and when facing travelers from all over the world, customer-first service not only represents FarEasTone's spirit of valuing customers, but also demonstrates Taiwanese warmth and care, and also makes FarEasTone colleagues little ambassadors of diplomacy.